Linda Moir has a raft of qualifications, including a Masters in People Management and Industrial Relations from the University of Westminster, and is a Chartered Fellow at the Chartered Institute of Personnel and Development.

Soon after qualifying, Linda began working for British Airtours as their Head of Cabin Service, before spending four years as the Head of Heathrow Customer Services. In 1994 she moved to British Airways and became their Head of HR, before two years spent as the Interim HR Director for NATS.

She was now gaining an impressive reputation for her work in customer service, and in 2003, she was recruited by Sir Richard Branson to “make flying fun” as Virgin Atlantic Airways’ new Director of Service. During this time she lead 5,000 Virgin Atlantic cabin crew and 500 in-flight beauty therapists, and managed to regain Virgin Atlantic’s position as the first choice airline to the USA.

In 2013, she founded Putneyred, where she now works with high-profile organisations through consulting work and conference speaking, in order to drive a high-level of customer service.

LINDA MOIR | SPEAKER

Linda Moir’s unparalleled success in customer service and human resources serves as an inspiring model of performance delivered through people. As a renowned speaker, she has worked with many well-established brands across the globe, and now consults organisations on how they can drive impeccable service through their people.

LINDA MOIR | SPEAKING TOPICS

– Customer Experience

– Employee Engagement

– Attracting and Retaining Talent

– Building High-Performing Teams

LINDA MOIR | KEYNOTE TALK

Does a customer experience still matter in a world where margins are being squeezed, customers have a remote or digital only relationship with organisations, and attracting motivated teams feels more difficult than ever?

Linda draws upon her many years of experience in HR and customer service to explore the theme of employee engagement, and the direct relationship with customer experience. She also highlights the key lessons for businesses during the difficult times of cost cutting and low margins. She also looks at the importance of a positive reputation in uncertain times, and provides examples of companies who have emerged as heroes, and those who have lost the public trust, particularly during the pandemic.

Linda Moir talks about:

– How a differentiated customer experience can drive improved performance

– The exciting opportunities that come from leading teams rather than managing teams who work remotely

– How to build a value-driven business that passes the millennial test

– The importance of great customer service in direct and digital customer relationships

– How Virgin Atlantic Airlines developed ‘Brilliant Basics Magic Touches’, and how their strategy delivered a competitive advantage

– The main lessons learnt from the Olympic and Paralympic games, and the parallels with commercial business

Call +44 1753 439 289 or email Great British Speakers now to book customer service expert Linda Moir for your next live event.

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